GDPR and data rights
This page explains how EU data protection rights can be exercised in relation to Metricgram and how we handle those requests.
EU rights
Access, rectification, erasure, restriction, portability, objection, and consent withdrawal may apply.
One-month response target
GDPR requests are reviewed without undue delay and generally within one month.
Identity checks
We may need to verify identity before changing, exporting, or deleting account data.
Rights you can exercise
Depending on the situation, you may request access to your personal data, correction of inaccurate data, deletion, restriction, portability, objection to certain processing, or withdrawal of consent.
Some rights are not absolute. For example, payment, tax, abuse-prevention, security, or legal records may need to be retained.
How to make a request
Send a clear request from the email address linked to your Metricgram account when possible. Include the account, group, or Telegram context needed to identify the data.
We will confirm the request, verify identity when needed, and explain the outcome or any lawful reason a request cannot be fully completed.
Controllers and processors
Metricgram acts as controller for account, billing, support, website, and product-operation data. For some Telegram community data, group managers may also have their own controller responsibilities toward their members.
Service providers such as Stripe, Telegram, hosting, email, analytics, and AI providers may process data according to their own roles and agreements.
Official resources
Questions or data requests
Contact Metricgram at info@metricgram.com