Creating Automatic Replies

Creating Automatic Replies

Automatic replies let the bot automatically respond when specific keywords or phrases are detected in your group chat.

Setting Up an Automatic Reply

1. Open Messaging > Automatic Replies in the dashboard.
2. Click "Create Reply".
3. Define the keyword or phrase that activates the response.
4. Write the response message that the bot should send.
5. Choose where the reply is sent: same topic, general channel, a specific topic, or privately to the admin.
6. Enable useful options, such as replying to the triggering message or ignoring admin messages.
7. Save the reply.

Advanced Options

• Nested reply -- the bot replies directly to the triggering message instead of sending a standalone message
• Ignore admins -- admin messages do not trigger this automatic reply
• Send to admin -- the response is sent privately to the group admin

Use Cases

• FAQ automation -- keyword: "pricing" -> response with pricing details
• Rule reminders -- keyword: certain prohibited words -> response with a rules reminder
• Resource sharing -- keyword: "guide" -> response with a link to your guide

Plan Limits

The number of auto-reply triggers you can create per group depends on your plan:

Tips

• Start with 5-10 automatic replies for the most frequently asked questions in your group.
• Review automatic reply activity regularly to refine phrases and responses.
• Use specific keywords to avoid triggering replies too broadly.