القضايا المشتركة والحلول

Common Issues and Solutions

Use this checklist to troubleshoot the most common problems using the real Metricgram flows.

Group Not Appearing in Dashboard

1. Make sure you added @metric_gram_bot to a group, not to a channel.
2. Confirm the bot was added as an administrator.
3. Check that you used the same Telegram account linked to Metricgram.
4. If the group was already connected, use Refresh groups in Metricgram to update the visible group data.
5. If you reached your plan's group limit, remove another group or upgrade from Billing & Limits.

Stats or Messages Not Updating

1. Verify the bot is still in the group as an administrator.
2. Send a new message in the group to confirm Metricgram receives recent activity.
3. Use Refresh groups if the title, photo, description, or member count is stale.
4. If the account owner is inactive or no longer has access to the required plan, the bot may leave the group automatically.

Welcome Messages Not Sending

1. Open Welcome and confirm the welcome is saved and enabled.
2. Check that the bot can send messages in the group.
3. Private welcomes can only be delivered in supported flows, such as Metricgram invite links in private groups or public groups with new member approval enabled.
4. If the user blocked the bot or cannot receive private messages, Metricgram cannot deliver the private welcome.

Scheduled Messages Not Delivered

1. Check your time zone in Settings; scheduling uses your account time zone.
2. Check the message status: pending, sending, sent, failed, or paused.
3. If the message is private, it can only be delivered to users the bot can message.
4. Verify the bot can send messages in the selected group or topic.

Custom Bot Not Working

1. Confirm the token was copied completely from @BotFather.
2. Add your custom bot as an administrator in the same group.
3. Save the token from Group settings.
4. If you regenerate or revoke the token in BotFather, update or remove it in Metricgram too.